Damaged Vehicle Tips
number (if any) of each vehicle owned. You can do this by visiting Disaster
Operations Center, 1300 Hilltop Dr, or by calling the center at 925-216-3028. Open from 8
mornings – 5pm Monday-Friday and 8.00am – noon Saturday.
from Carr Fire. The form is located here:
receiving a notification about the extension of the validity period of a vehicle destroyed during a fire. REG 256 must include
vehicle information and address of the registered owner. This will put an end to any activity.
associated with the car. Note: In the statement of facts, the vehicle is not considered to be
Once a vehicle is assigned the status of “non-renewable junk”, it becomes irreversible.
Insurance companies will often take care of getting a DMV waste receipt and coordinate
proper towing and disposal of the vehicle. They often have a separate process for determining
if the car is completely killed in a fire.
Click on the following link if you plan to receive unnecessary documents yourself.
ü Call your insurance company as soon as possible.
ü Prepare the following information if possible:
Contact information for any emergency agency that responded to the fire, if possible
get a copy of the fire report, keep it available for you too
Information on injuries caused by fire or other damaged vehicles or property
Information on recent repairs carried out on the damaged vehicle
A description of the damaged vehicle, including mileage, options and upgrades
A list of personal property damaged by the fire. Coverage for personal items varies from state to
state and the owners or renters insurance policy could provide additional coverage for
personal items destroyed in the fire.
Please include the contact information of the finance or leasing company and your account number, if any
During the complaint submission process, the complaints examiner may request additional information
regarding the damaged vehicle, such as:
Title certificate for the vehicle
Service records and receipts
Receipts for any upgrades or custom items installed in the damaged vehicle *
If the damaged vehicle is financed or rented, be sure to report the fire to your finance or lease
company. To expedite the grievance process, notify your finance or leasing company to discuss the case
directly with your insurance company.
California title certificate
License plates on the vehicle
Tax due if the vehicle record indicates that it is not currently registered or has a planned non-operating state.